1. Collection of Personal Information
You may browse and use several features of our website without providing any Personal
Information. However, depending on the service or activity you choose to use, we may
request certain information from you. Some information may be required for us to complete the requested activity, while other information may be optional. If you do not provide information that is necessary for a particular service, we may not be able to provide that service to you. When you create an account with Consilio Fleur or place an order as a customer, we may collect information required to process and fulfil your requests. This may include your name, telephone number, email address, billing or delivery address, and other contact details. We may also collect account-related information, such as login credentials, details of products or services purchased, and records of your interactions with us.
2. Accessing and Updating Your Personal Information
You may request access to, correction of, or deletion of your Personal Information, as well as changes to your privacy preferences, subject to applicable law.
Where available, you may review and update your information through your account or
profile section on our website. Certain information may require verification or assistance from our customer support team before it can be modified, particularly where such measures are necessary to protect the security of your account.
We will make reasonable efforts to process and respond to valid requests within an
appropriate period.
3. Use of Your Personal Information
Consilio Fleur may collect and use your information to provide and improve our products and services, process your requests and orders, fulfil our legal and regulatory responsibilities, and maintain the functionality and security of our website.
We do not sell or rent your personally identifiable information to third parties. Information may be shared or disclosed only in accordance with this Privacy Policy and for legitimate business, operational, legal, or service-related purposes.
Your Personal Information may be used for purposes including:
● Processing payments and other financial transactions associated with your
purchases.
● Processing, fulfilling, delivering, and managing your orders.
● Responding to questions, requests, complaints, and customer-support enquiries.
● Creating and administering your customer account.
● Providing information about products, services, orders, or other information you have
requested.
● Sending information about offers, promotions, products, or services from Consilio
Fleur and, where permitted, selected third parties.
● Managing promotional activities, contests, campaigns, and related communications.
● Detecting, investigating, preventing, or taking appropriate action concerning
fraudulent, unlawful, or unauthorized activities or breaches of our terms and
conditions.
● Conducting research and developing or improving our products, services, website,
and customer experience.
● Personalising the content, products, services, and offers presented to you based on
your interactions and preferences.
There may also be circumstances in which we are legally required to provide Personal
Information to government authorities, courts, regulators, law-enforcement agencies, or
other authorised bodies. We may disclose information where such disclosure is required by
applicable law, legal process, court order, warrant, or official request.
We may also disclose information where we reasonably believe that doing so is necessary to
protect our legal rights, prevent or investigate fraud or unlawful activity, protect the safety or
security of our customers or other individuals, defend against legal claims, or comply with
matters involving public safety or national security.
4. Sharing Information with Service Providers
We may engage third-party companies and service providers to help us operate our
business and provide products and services to you. These may include payment processors, delivery and logistics providers, technology providers, website service providers, customer-support providers, marketing or communication service providers, and other vendors working on our behalf.
Where Personal Information is shared with such service providers, we aim to provide only
the information reasonably necessary for them to perform the services for which they have been engaged. We expect our service providers to maintain appropriate safeguards for Personal Information and to use such information only for the purposes for which it has been provided or as otherwise permitted by applicable law.
Payment transactions may be processed through third-party payment service providers. Such providers may collect and process payment-related information in accordance with their own privacy policies and applicable security standards.
Consilio Fleur does not sell or disclose your Personal Information to third parties for the
independent marketing of their own products or services.
5. Retention of Personal Information
We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected, including maintaining your account, processing and fulfilling orders, providing services, meeting business requirements, and complying with applicable legal, regulatory, accounting, or reporting obligations.
If you would like to close your account or request that we stop using your Personal
Information for providing services, you may contact us at [your support email address].
We will consider and process such requests within a reasonable period, subject to applicable law and legitimate requirements.
Please note that certain information may need to be retained even after an account is closed or a deletion request is made where retention is necessary to comply with legal obligations, resolve disputes, prevent fraud, establish or defend legal claims, enforce our agreements, or meet other legitimate business requirements.
6. Communications and Opt-Out Choices
If you have subscribed to receive promotional emails, newsletters, offers, or other marketing communications from Consilio Fleur, you may unsubscribe from such communications using the unsubscribe option included in the relevant communication or, where available, by updating your communication preferences through your account. You may choose not to receive promotional communications; however, this will not prevent us from sending communications that are necessary for the operation of your account or the fulfilment of services you have requested.
For example, we may continue to contact you regarding your account, orders, payments, deliveries, transactions, security matters, changes to our terms or policies, and other service-related matters.
These operational communications are necessary for providing our services and generally cannot be opted out of while you continue to use the relevant services.
7. Security of Your Personal Information
We take reasonable and appropriate measures to protect the Personal Information entrusted to us against unauthorised access, alteration, disclosure, misuse, or destruction. Personal Information may be stored on secure systems and access may be restricted to authorised personnel, service providers, or other parties who require such access forlegitimate business purposes. Where appropriate, technical safeguards such as encryption and secure transmission technologies may be used when Personal Information is transmitted to or from our website. For example, sensitive information submitted through applicable forms or during transactions may be protected using industry-standard security technologies, including Transport Layer
Security (TLS), where supported.
Although we take reasonable steps to safeguard your information and consider the nature and sensitivity of the data we process, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Accordingly, while we work to protect your Personal Information using appropriate security measures and technologies, we cannot guarantee that your information will always remain completely secure. If you have any questions, concerns, or require clarification regarding this Privacy Policy or the manner in which we handle Personal Information, you may contact us at [your support email address]. We will make reasonable efforts to respond to your enquiry within an
appropriate period.