Last updated: 27th October 2026

Welcome to Consilio Fleur. These Terms & Conditions apply to your access to and use of our website and to orders placed through our online store. Please read them carefully before placing an order.

1. About Consilio Fleur

Consilio Fleur offers floral arrangements, gifting products, and related services through its website. In these terms, “we”, “us”, and “our” refer to Consilio Fleur, while “you” and “your” refer to the website visitor or customer.

Business details: [Insert legal business name, business address, and customer support email.]

2. Use of Our Website

By using this website, you agree to use it lawfully and not to interfere with its operation, attempt unauthorised access, submit misleading information, or use the website in a way that infringes the rights of others.

We may update website content, product listings, features, or these terms from time to time, subject to applicable law.

3. Products and Availability

Our products are presented as accurately as reasonably possible. However, flowers, seasonal ingredients, colours, packaging, and other natural or perishable materials may vary.

Product photographs are illustrative. Where a particular flower, ingredient, or packaging material is unavailable, any substitution will be handled in accordance with the product description and our applicable substitution policy.

All products are subject to availability. We reserve the right to correct listing errors and to decline or cancel an order where permitted by law.

4. Orders and Order Confirmation

Please review your order details, recipient information, delivery address, selected date, and any personal message before completing checkout.

An order acknowledgement does not necessarily mean the order has been accepted. Order acceptance will be communicated through [describe your actual confirmation process].

If we cannot fulfil an order, we will contact you and arrange any applicable refund in accordance with the law and our refund policy.

5. Pricing and Payment

Prices and applicable charges will be displayed during checkout. Delivery charges, taxes, and other applicable fees will be shown before you complete your purchase.

Payments must be made through the payment methods offered on our website. Orders may be subject to verification before processing.

If a pricing or payment error occurs, we will contact you to resolve it appropriately. We will not retain a payment for an order that we are unable to fulfil except as permitted by applicable law.

6. Delivery

Please provide a complete and accurate delivery address, recipient name, and contact number.

Delivery availability, delivery charges, estimated timelines, and any same-day delivery cut-off times will be communicated on the website or during checkout. A requested delivery time is subject to availability and confirmation.

Flowers and gifting products may be affected by weather, traffic, access restrictions, recipient availability, and other circumstances beyond our reasonable control. If a material delivery issue arises, we will communicate with you and work towards an appropriate resolution.

Please ensure the recipient is available to receive the order. Any rules concerning failed delivery attempts, redelivery, or delivery to an alternative recipient will be explained in our delivery policy.

7. Cancellations, Changes and Refunds

Cancellation, modification, and refund eligibility may depend on the product, its preparation stage, perishability, and the time remaining before the scheduled delivery.

Our actual policy: [Insert your cancellation cut-off, whether customised or perishable orders can be cancelled, how customers request changes, and the circumstances and timelines for refunds.]

Nothing in these terms limits any consumer rights or remedies available under applicable law.

8. Product Issues and Complaints

If an order arrives damaged, incorrect, or materially different from what was confirmed, please contact us at [customer support email] within [insert a reasonable reporting period].

Where possible, include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the complaint and communicate the available resolution in accordance with our policies and applicable law.

Any reporting period we specify will not remove rights that cannot lawfully be excluded or restricted.

9. Personal Messages and Customisation

Please check all names, spelling, messages, personalisation details, and special instructions before submitting your order.

We are not responsible for errors in information supplied by the customer where the product has been prepared accurately according to the submitted details. This clause does not exclude responsibility for our own errors or any rights provided by applicable law.

10. Intellectual Property

Unless otherwise indicated, the website's text, branding, logos, graphics, photographs, and other original content are owned by or licensed to Consilio Fleur.

You may not reproduce, distribute, modify, or commercially use this content without prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may use third-party payment providers, delivery services, or external links. These services may be governed by their own terms and privacy policies.

We are not responsible for the content or practices of independent third-party websites, subject to any responsibilities imposed on us by applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, Consilio Fleur will not be responsible for indirect or consequential losses arising from the use of the website where such exclusion is legally permitted.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including any applicable consumer rights or remedies.

13. Privacy

Personal information submitted through our website will be handled in accordance with our Privacy Policy. Please review that policy to understand how information is collected, used, stored, and shared.

14. Changes to These Terms

We may revise these terms to reflect changes to our services, business practices, or legal obligations. The updated version will be published on this page with a revised “Last updated” date.

Changes will apply as permitted by applicable law. Any order already placed will be handled in accordance with the terms applicable to it and any mandatory legal requirements.

15. Governing Law and Disputes

These terms are intended to be governed by the laws of India, subject to applicable law and consumer rights.

Any dispute will be handled through the appropriate legal processes and forums available under applicable law. Nothing in this section restricts a consumer from approaching a forum or authority that is legally available to them.

16. Contact Us

For questions about these terms, an order, a delivery, or a product issue, contact:

Consilio Fleur
Business address: [Insert business address]
Email: [Insert customer support email]
Phone or WhatsApp: [Insert contact number, if applicable]

We will aim to respond within [insert your usual response time].